FCM99 Privacy Policy – Personal Data Protection for Malaysian Players

FCM99 is an online casino platform serving players in Malaysia. We understand that your trust depends not only on the security of our gaming platform, but also on how we handle your most personal information. This Privacy Policy is designed to ensure you always know what we do with your data.

This policy applies to all information collected through the fcm99.best website, including during account registration, deposits and withdrawals, use of customer support services, participation in promotions and the VIP Rewards programme, and all other interactions with the FCM99 platform.

FCM99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and is committed to ensuring that every member's personal information is handled in a lawful, fair, and transparent manner. We collect only the data that is genuinely necessary and will not use your data for purposes unrelated to FCM99's services without your explicit consent.

FCM99 collects various types of information for different purposes. Below are the main categories of data we collect when you use the platform:

Personal Identification Information:

• Full name as per Malaysian identity card (MyKad)
• An active Malaysian mobile number for OTP verification
• Email address (if provided during registration)
• Date of birth for age verification
• Malaysian identity card number (collected during identity verification where required)

Financial Information:

• Payment method details used — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or Malaysian bank FPX account information
• Records of all deposit and withdrawal transactions in Malaysian Ringgit (RM)
• Financial transaction history for compliance and audit purposes

Technical & Usage Information:

• Your device's IP address when accessing FCM99
• Device type, operating system, and web browser used
• Login session data including time, duration, and access location
• Gaming activity records — game type, bet amounts and outcomes
• Cookies and similar tracking technologies to enhance your platform experience

FCM99 uses the information collected solely for purposes related to operating the platform and improving services for our Malaysian members. The following outlines the specific purposes for which your data is used:

• Account Management — To create, verify, and maintain your FCM99 account, including identity verification and age validation processes
• Financial Transaction Processing — To process deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as withdrawal requests to your Malaysian bank account or digital wallet
• Security & Fraud Prevention — To detect and prevent unauthorised access, fraud, money laundering, and other unlawful activities
• Customer Service — To provide technical support and effectively resolve your enquiries or complaints
• Legal Compliance — To fulfil legal obligations under the PDPA 2010 and other applicable Malaysian laws
• VIP Programme & Promotions — To manage the FCM99 VIP Rewards programme, credit daily rebates and weekly cashback, and send you relevant promotional offers
• Platform Improvements — To analyse aggregate usage patterns for the purpose of improving the design, performance, and user experience of the FCM99 platform

FCM99 will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent.

FCM99 does not sell, rent, or disclose members' personal information to third parties for marketing or commercial purposes under any circumstances. However, there are limited situations where FCM99 may need to share your information with certain parties:

• Payment Service Providers — Payment gateways that process your transactions receive only the information necessary to complete the transaction. This includes providers such as the FPX system, Touch 'n Go, DuitNow and other Malaysian e-wallet platforms that FCM99 partners with
• Technology Service Providers — Companies that provide the server infrastructure, cloud services and cybersecurity tools used by FCM99 may have limited access to data solely to perform their technical functions
• Legal Authorities — FCM99 will disclose information when required by a court order, law enforcement authorities, or Malaysian government agencies with valid jurisdiction
• Independent Audit — Third-party audit bodies that verify the fairness of games and FCM99's operational compliance may need to access aggregated data (not individual personal data) as part of the audit process

The security of members' personal data is FCM99's top priority. We continually invest in the latest security technologies and procedures to ensure your information is always protected against unauthorised access, disclosure, alteration, or destruction.

The technical security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmissions between your browser and FCM99 servers
• Stored data is encrypted using AES-256 standard for all sensitive data in the database
• Two-factor authentication (2FA) available and strongly encouraged for all member accounts
• 24-hour real-time security monitoring system that detects suspicious activity
• Network segmentation between systems containing personal data and public-facing systems
• Regular penetration testing conducted by independent security experts
• Redundant data backup systems to ensure service continuity

On the organisational side, all FCM99 staff with access to members' personal data undergo rigorous data protection training and are bound by confidentiality agreements. Access to personal data is granted strictly on a need-to-know basis.

While FCM99 takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your FCM99 account secure — never share your password, use a strong and unique password, and enable 2FA on your account.

FCM99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit fcm99.best. They allow the platform to remember your preferences and provide a more personalised experience.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies — Helps us understand how visitors interact with our platform through aggregated, anonymised data. This information is used to improve platform performance and design
• Functional Cookies — Remembers your preferences such as language and region settings to deliver a more personalised experience

You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the FCM99 platform.

FCM99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under Malaysian law. Our data retention schedule is as follows:

Once the retention period has ended and there is no legal requirement to keep the data longer, FCM99 will securely delete or anonymise your personal data using industry-standard methods.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal information held by FCM99. FCM99 is committed to respecting and facilitating the exercise of these rights:

• Right to Access Data — You have the right to request a copy of the personal information we hold about you. FCM99 will provide access within 21 days of receiving your request
• Right to Rectification — If any personal information FCM99 holds about you is inaccurate or outdated, you have the right to request a correction. Basic updates can be made directly through your account dashboard
• Right to Erasure — You may request that FCM99 delete your personal data when it is no longer required, subject to legal record-retention obligations
• Right to Withdraw Consent — Where FCM99 processes your data based on consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal
• Right to Object to Processing — You may object to the use of your data for specific purposes such as direct marketing, and FCM99 will stop such processing accordingly

FCM99 reserves the right to update or modify this Privacy Policy from time to time in line with changes to Malaysian law, the technologies we use, or the way we conduct our business. Each new version will be published on this page with an updated effective date.

For material changes — that is, changes that significantly alter how we handle your personal data — FCM99 will notify all affected members via their registered phone number or an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and take any action you consider necessary.

Your continued use of the FCM99 platform after any Privacy Policy changes take effect will be treated as your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and we will process your request in accordance with our standard procedures.

FCM99 takes all privacy enquiries, complaints, and requests from our Malaysian members seriously. If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your privacy rights, please reach out to us through the following channels:

• Email: support@fcm99.best — for privacy enquiries, use the subject line "Privacy Enquiry" or "Privacy Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week, directly within the FCM99 platform
• Response Time: General privacy enquiries — within 24 working hours. Formal privacy rights requests — within 7 working days

If you are not satisfied with FCM99's response to your privacy complaint, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the Ministry of Communications Malaysia, which are the authorities responsible for overseeing PDPA compliance in Malaysia.